The following strategies offer tips for building relationships with the families of English language learners (ELLs), getting to know their strengths and stories, and creating a welcoming environment.

Supporting immigrant families

For related ideas, see the following:

• Ten Strategies for Supporting Immigrant Students and Families
• How to Support Immigrant Students and Families: Strategies for Schools and Early Childhood Programs

1. Learn about your ELL population

A. What you need to know

Learning about your ELL families provides an important foundation for everything else you do at the school. Even basic information about students' ethnic and linguistic backgrounds, or the situations from which they have come, can help you match students with the appropriate services and programs.

B. Reflection

Answer the following questions about your ELL families using a KWL chart:

• What do you know about your ELL students and families?
• What do you want to learn?
• Who on the staff works most closely with your ELL families?
• What would be valuable for your school-wide staff to know?

C. Strategies

If you do not yet know this information about your ELLs, find out:

• What countries your families come from
• How many of your ELLs were born in the U.S.
• What languages they speak (which may be at least two or three!)
• If families who speak the same language, such as Spanish, come from different countries or different regions within the same country
• The educational background of families and the school system of their countries
• If any of your ELLs are refugees or students with interrupted formal education
• If your families have experienced war or another traumatic event such as a natural disaster.

In order to learn more about your ELL families:

• Start with your ELL/bilingual educators. These individuals are an important resource whose experience working with ELL students and families can benefit the entire school community - and they will appreciate the opportunity to share their expertise!
• Find out what resources are available from the district and community. This may include helpful background information as well as a network of interpreters.
• Enlist a knowledgeable staff member, community member, or parent. If you find such a person, examine his/her background as it relates to what you need. For example, you may know a Somali young adult who is bilingual but doesn't remember Somalia. He may be more helpful as an interpreter than as a liaison for Somali families who have just arrived in the U.S.
• Ask the families. You may want to include some questions in your home language survey or a very basic questionnaire that ELL parents fill out with an interpreter during student enrollment.

Note: Remember that your ELL population is not homogeneous. The child of a migrant worker from Mexico and the child of a teacher from Mexico probably won't have the same educational and economic needs. Learn what you can about each child's unique circumstances to the extent possible.

D. Example

• An administrator from Minnesota wanted to better understand the needs of the children who were arriving at her school directly from Kenyan refugee camps. She wrote a grant that enabled her to travel to Kenya and visit the camps from which they were coming. What she learned at the camps was not only helpful for her; it was helpful for the entire staff. Based on her experience, she was also able to prevent some major misunderstandings around discipline issues. (Related video: Understanding Student Background, Dr. Cynthia Lundgren)

Resources

• Learn more about special populations of students
• Get to know your students and families

2. Integrate cultural traditions of your ELL families throughout the school

A. What you need to know

Becoming familiar with and including the cultural traditions of your ELL families within the larger school community not only enhances your ability to create a welcoming and respectful school environment — it has practical considerations as well. These include:

• Scheduling: Scheduling around important cultural or religious holidays will help prevent large numbers of students from missing important instruction time, exams, and school events.
• Classroom opportunities: Familiarity with ELL families' cultural traditions will provide teachers a base from which to build upon ELLs' background knowledge, create educational opportunities for other students, and foster a sense of respect among students for their peers.
• Improved communication: Learning about your ELL families' traditions may help avoid miscommunication or cultural blunders that can damage a budding relationship.

B. Reflection

What are your ELLs' cultural behaviors and values? Which celebrations and holidays do they observe? How does your staff feel about the changes in your school population? How do they feel about working with ELLs?

C. Strategies

• Avoid scheduling important events such as conferences or tests on major holidays and celebrations that large numbers of students are likely to miss.
• Share these dates with the entire staff.
• Share information about cultural celebrations with teachers so that they are able to positively support them and incorporate them into lessons. Even a simple memo that explains why students will be out and offers some ideas for follow-up activities will be helpful. (Encourage teachers to start with children's books, which often have background information and activities, such as these titles about Ramadan, Chinese New Year, and Día de los muertos.)
• Learn about, recognize, and celebrate special events or holidays throughout the school.
• Invite parents to share food, activities, and music at school events and in the classroom.
• Encourage students to share traditions in school assemblies, talent shows, potlucks, and fairs.
• Offer food that reflects the cultural influences of your families on the cafeteria menu.
• Be mindful that students who are fasting may be less energetic in the afternoon. If possible, avoid school-wide parties or food-centered activities during these times.

Notes: Staff may resist the changes happening around them, and they may be uncomfortable discussing those changes. Such was the case of a school custodian in Minnesota who asked a receptionist "why they (the Muslim students) get special days off and we can't even celebrate Christmas." Dr. Lundgren explains the importance of having an open, non-threatening conversation with the entire staff that acknowledges the challenges of serving a new ELL population and explores steps the school can take to address those challenges. (Related video: Cultural shifts, Dr. Lundgren)

You may find it helpful to bring in a neutral, outside party who specializes in cross-cultural education and communication in order to help moderate these conversations if they seem particularly fraught with tension. An open dialogue with a professional will give your staff the tools they need to adjust to the new reality and create a more positive, welcoming environment for everyone in the school.

D. Examples

• Storyteller Lucía González remembers a storyteller-in-residence program she led at a Colorado elementary school. The program was going to culminate with a Spanish-language story hour for the Latino families at the school. On the night of the event, the weather was bad, and few people had arrived as she was getting ready to start. Seeing the small crowd, the principal turned to her and said, "Don't worry if they don't come, because usually they don't come." At 7:00 p.m., however, the parents began to arrive, led by the excited children who had heard her stories. (Related video: A dream come true - The Storyteller's Candle, Lucía González)
• A group of Muslim students at Forest Heights Collegiate Institute in Ontario approached principal Jim Woolley about finding a place to pray within the school. After working with an immigration settlement worker and local imam, the school reserved a classroom in which students pray on Friday afternoon after the school is closed. They use the classroom and then lock the door when they finish. According to Mr. Woolley, it doesn't cost the school anything and it doesn't require supervision. "We trust them," he said (D'Amato, 2011).

3. Create a welcoming environment for families

A. What you need to know

A welcoming environment can make a tremendous difference for all families, including ELL families. Entering a friendly, vibrant atmosphere lets families know that the school is "an integral part of the community" (Houk, 63) and that they are valued members of that community. This is especially important for immigrant families who may be intimidated by the formal school environment and the English language needed to participate.

Another way to think of this is to keep your ELLs visible. ELLs are often treated as an invisible minority, but ELLs and their families should "see themselves" throughout the school:

• On the walls, through student work and photos
• In the classroom, with books and lessons that incorporate their experiences and traditions
• In school-wide cultural activities
• In the faces of staff and volunteers who come from similar backgrounds.

B. Reflection

Imagine that you have arrived in a new country where you don't speak the language and where you will be enrolling your child in a local school. Think about arriving at the school for the first time, only to discover that no one at the school speaks English. Imagine the feeling of leaving your child in the hands of people with whom you can't communicate. Now envision, instead, that someone who speaks English greets you at the door, and you see a picture of an American flag in the front hallway. What might you be able to accomplish as a parent in the second situation that you wouldn't in the first?

C. Strategies

• Make sure parents know how to get into the building, especially if doors are usually locked during the school day.
• Post signs in multiple languages.
• Display student work on the walls.
• Display student and family photos on the walls.
• Display the maps and flags of your students' native countries.
• Display a large map in the front lobby where parents can mark their native countries with a pin.
• Enlist a bilingual morning greeter to welcome students and families.
• Ensure that your bilingual staff and volunteers are visible throughout the building.
• Create a parent room (such as a lounge or classroom) with bilingual information and magazine subscriptions, a bulletin board, a lending library, and a computer (Houk, 58, 63).
• Include bilingual books in the school library and classrooms.
• Consider playing music in the front entryway or lobby.
• Encourage teachers to create a welcoming environment within the classroom.

D. Example

• At Lincoln Options School, in Olympia, Washington, there are photos of the entire school community - students, staff, and families - to greet guests in the front lobby. Each year, the school hires a photographer to attend its annual back-to-school barbeque and take informal photos (Houk, 9). In addition, student work is posted throughout the building (16).

Resources

• Let all families know that they are welcome
• Identify student and family strengths

4. Make a personal connection with families

A. What you need to know

Getting to know ELL families helps build an important relationship based on trust, which in turn can pave the way to student success. This approach is most effective when the communication is personal and face-to-face (Hori, 40; Alford 85). While it will require additional time and effort, building a more personal relationship with ELL families early in the year will yield big dividends throughout the rest of the year (Hori, 40). It will also provide opportunities for the staff to see just how deeply ELL parents care about their children's education.

Indeed, as Dr. Lundgren notes, many ELL families have come to this country with the hopes of offering their children a better future, and they are eager to talk with their children's teachers about what they can do to help their child be successful. (Related video: A better life, Dr. Lundgren)

B. Reflection

What are the challenges in meeting your ELL families personally? What are some ways to facilitate more personal interaction?

C. Strategies

• Hold a special back-to-school event or picnic for ELL families in which they have time to meet you, other school leaders, their children's teachers, and school staff.
• Create a welcome DVD in multiple languages. This may even be a great student project!
• Provide staff the opportunity to learn some common phrases in your families' languages, as well as cultural gestures.
• Visit local neighborhoods to meet families.
• Connect new families with a contact person who speaks their language as soon as they enroll in the school for guidance and information (Houk, 66).
• Create an "ambassador" program in which students and parents are trained to give tours.

D. Examples

• Educator Maricela Rincon in Las Cruces, NM calls a different parent every day to share something positive about his/her child. According to Rincon, some parents say, "This is the first time I've had a positive phone call about my child." While Rincon is enthusiastic about the calls, they weren't her idea - they were required by the school principal (Flannery, NEA.org). (Related video: Parent outreach in high school, Bobbi Ciriza Houtchens)
• A group of school educators asked experts from a local university to help them learn more about their ELL community. After the initial conversation, it was clear that the school leaders assumed that the parents' lack of input, communication, and attendance reflected a lack of interest in their child's education. After getting some parent input, however, the educators discovered that the parents weren't enthusiastic about the school letters inviting them to events. They didn't feel that the events were planned with them in mind, and the letters seemed very impersonal. The parents didn't see the letters as the invitations they were intended to be. They expressed preference for more personal contact and invitations from the school, at least in the beginning of the year, in order to establish a strong relationship (Alford and Niño, 81-82).
• This is an excerpt from a parent letter to the principal about her first visit to her child's school:

  I was very surprised when we were not able to speak to Lupe's teacher, Mrs. Gibbons, individually. In Guatemala we all knew the teachers and the teachers knew the parents...We do not know anyone here nor does anyone know us...we would have liked to tell Mrs. Gibbons how much we value education (Amaya, 53).

5. Show that you value families' native languages

A. What you need to know

As the school leader, one of your most important roles is defining the terms of engagement when it comes to ELLs' native languages. Do you see those languages as a barrier or an asset? Do you see native language literacy and instruction as a crutch or a tool?

Unfortunately, the political climate often dictates district or state policy regarding native language support (Wright, 51), and important information regarding the value of native language literacy is often left out of the debate. Frequently, ELL parents themselves are the party most resistant to promoting their native language at home or in school because they believe it will hinder their child's ability to learn English. While this belief is entirely understandable, the research is clear that strong native language skills contribute to ELLs' academic success throughout their education - in their native language and in English.

What can you do to navigate this tricky terrain and encourage the continued development of students' native language skills, as well as biliteracy and bilingualism for all students?

• Respect parents' intentions: It is critical to assure parents that you respect their wishes and goals for their children; you can do so by explaining that strong native language skills will help their children learn English. This reassures parents that you have their children's best interests at heart and that you view their native language as an asset, not an obstacle.
• Encourage native language use at home: Don't miss any opportunity to encourage parents to use their native language, whether it's through reading (which will help their children's reading skills in English) or taking the time to talk to each other at home. Look for ways that the school can support this interaction by offering bilingual books, educational materials, and activities.
• Professional development: Provide training to all staff on the importance of maintaining students' native language and ways in which they can support students' bilingual development. Understandably, many teachers still feel that the best way to help ELLs is to forbid native language use in the classroom. Often, in this case, the teachers have good intentions - they just need more information. There may also be some anxiety about not being able to understand what students are saying. The best way to address this issue is through good professional development with an expert in second language or dual-language acquisition. Not only will the staff learn strategies that will help them and their students, they will learn how to answer parent questions about this topic with confidence as well!

B. Reflection

What is the current attitude towards ELLs' native languages in your school? Is a student's use of his/her native language encouraged or discouraged in the classroom? Do parents know where to get information in their language? How do teachers approach this issue?

C. Strategies

• Post information in multiple languages.
• Discuss with parents the value of strong native language skills and being bilingual.
• Encourage parents to read or tell stories to their children in their native language.
• Offer parent sessions, workshops, and classes in parents' native languages (Meyers, 44).
• Include books in students' native languages in the school and classroom libraries (Freeman, 42).
• Make resources available to students in their native languages to support content learning.
• Consider the possibility of adding academic coursework (such as Spanish Literature for Spanish speakers) or AP courses in students' native languages.
• Hire bilingual staff and recruit bilingual volunteers to the extent possible.
• Inform parents that they are welcome to bring their own interpreter to a school meeting.
• Provide training to all staff on why maintaining students' native language is important and how to support students' bilingual development.
• Offer staff guidance on how to respond to parents' questions and comments.

D. Examples

• In Illinois' Evanston/Skokie School District 65, parents are continually encouraged to use their native language at home and read to their children in their native languages daily. Washington School, a two-way immersion school, offers a family literacy program funded with a state grant in which parents participate in afternoon and evening literacy activities at the school and public libraries. Parents also learn how to help their children with homework - all in their native language (Yturriago, 51-52).
• At Webster Elementary School in Long Beach, California, the school library has a large collection of books in Spanish and Samoan, the two dominant languages of the school's ELLs. Parents are encouraged to borrow books and bring younger siblings to the library (Houk, 45-56).

The following strategies offer tips for thinking creatively about how to engage families around topics or activities that are important to them and their children.

Supporting immigrant families

For related ideas, see the following:

• Ten Strategies for Supporting Immigrant Students and Families
• How to Support Immigrant Students and Families: Strategies for Schools and Early Childhood Programs

10. Look for ways that ELL parents can help with children's schoolwork

A. What you need to know

ELL parents may feel intimidated by or unprepared to help with homework or other schoolwork, especially if they have limited educational or English skills (Zarate, 9). You can help them understand their important role in supporting their child's success, however, with a few simple suggestions. (Related video: Reaching out to families, Kevin Eberle)

B. Reflection

What kinds of support do you expect your parents to give their children in terms of schoolwork? What kinds of resources and educational background (and language skills) do parents need in order to give their children that help? What are other ways parents can help?

C. Strategies

Encourage parents to:

• Provide a place where children can do their homework
• Check that homework is completed each night
• Ask their children to tell them about what they learned each day
• Keep in regular contact with a teacher or staff member about their child's progress
• Ask teachers about any questions that arise
• Learn more about homework help programs through before-/after-school programs and the public library
• Read and tell stories in their native language.

D. Example

• Marty Izaguirre is an ELL teacher in Okatie, South Carolina. Her elementary school holds Family Literacy Nights, which take place after school every other month and provide working parents with an opportunity to read to their children in both English and Spanish. Once parents come in, they find read-aloud circles (where teachers read books aloud to a small group), as well as areas where they can go and read with their child separately. The variety of activities provided to the parents allows them to join in an activity in which they feel comfortable. Adults and children are allowed time and space to read together. The school also provides an opportunity for parents and children to create their own special bookmark as they enjoy some refreshments. The events offer parents an opportunity to meet other parents, show their children the importance of reading, and learn how to support literacy development at home (Izaguirre, 2006).

11. Look for ways that ELL parents can participate and volunteer

A. What you need to know

There are a number of ways to include parents in the school community and to bring them together with other families at the school. This might include school visits, volunteering, or activities that draw upon their skills and hobbies.

B. Reflection

How likely are ELL parents at your school to sign up for events or volunteer? Do they know about all of the opportunities at the school? Are there certain events or places in the school where your active parents tend to gather? Do you know what skills and talents they might have to offer?

C. Strategies

• Invite parents to visit the school and their child's classroom regularly (Houk, 66).
• Invite parents to speak with their child's class about their native country, a hobby, or their job.
• Encourage teachers to have an inviting activity ready for visiting parents.
• Encourage parents to volunteer in the classroom, main office, lunchroom, or library; during events or field trips; or in a student club or after-school program (Meyers, 45). (Keep in mind that volunteering may include simple things like preparing items for an activity — such as cutting out shapes and organizing supplies.)
• Find out what your parents' skills and hobbies are, and look for ways to draw on their talents.
• Find ways to bring ELL and non-ELL families together through student performances, a student cultures night, storytelling, workshops, and exhibits (Meyers, 46). Your families might just realize that they have more in common than you — and they — originally thought!

D. Examples

• Indiana teacher Miriam Soto-Pressley invites the parents of her ELLs into her classroom during reading time. The parents follow along with their children and they learn about read-alouds and how to interact with text. This helps them work with their children at home to increase reading comprehension.
• A group of Latino parents at a preschool center in Florida who frequently sat outside in the sun waiting for their children each afternoon built a parent gazebo for the center, as well as a butterfly garden (Alvarado, 2010).
• Following the arrival of a new group of students from El Salvador and Puerto Rico to a school in Massachusetts, a group of teachers decided to organize a school play that would be performed in Spanish. They distributed bilingual flyers to tell parents about auditions and asked parents to help with costumes and refreshments (based on earlier conversations they had had with the parents). On opening night, the auditorium was filled, and the school held multiple performances to accommodate parents' different work schedules. Word soon spread around the community about the play, and the students were invited to perform at other schools. By the final performance, more parent volunteers were participating in the school community than at any other time in the school's history (Zacarian, 119).

12. Think outside the box about parent engagement

A. What you need to know

One of the most important steps in engaging ELL parents is to realize that they may be coming from a very different cultural perspective when it comes to the educational system and their role in their child's education (Houk, 60). This may be due, in part, to:

• Deep respect for teachers: Many ELLs come from cultures which revere teaching and where the teachers are considered the experts, not the parents. As a result, parents may be reluctant to ask questions so as not to question the teacher's authority, or they may assume that the schools don't want them to "interfere" in their child's education. Upon arrival in the U.S., newcomer parents may wonder why they are suddenly a school partner, and why in fact the school is asking the parent to do the teacher's job. As Betty Alford and Mary Catherine Niño note in Leading Academic Achievement for English Language Learners: A Guide for Principals, you wouldn't expect a doctor to ask the parents which medical procedure they would recommend for their child (80), and ELL parents may feel the same way about what their school is asking them to do.
• Education vs. educación: These parents are likely to see an entirely different role for themselves in their child's education (Hori, 40). For Latino families, the idea of educación focuses on a child's personal and moral development, which has an important impact on the child's academic development. The authors of Understanding Latino Parental Involvement in Education: Perceptions, Expectations, and Recommendations note that, when asked, "(Latino) parents believed that monitoring their children's lives and providing moral guidance resulted in good classroom behavior, which in turn allowed for greater academic learning opportunities (9)."
• The group vs. the individual: It's also important to keep in mind that many cultures outside of the U.S. are oriented more towards the group (the family, the class, the society, etc.) than the individual. In their book Managing Diverse Classrooms: How to Build on Students' Cultural Strengths, Carrie Rothstein-Fisch and Elise Trumbull explore this concept as it relates to the Latino ideas of educación:

  One's social behavior in a group (such as the family or the classroom) is of paramount concern; being a respectful contributor to group well-being rather than focusing on one's own achievement is highly valued. So when immigrant Latino parents come for a parent-teacher conference, their first question is likely to be "¿Cómo se porta mi hijo/hija?" ("How is my son/daughter behaving?"). A teacher may find it difficult to stifle her consternation after hearing the same question from 25 or 30 sets of parents, believing that all the parents care about is their child's behavior, when the teacher's goal is to discuss the child's academic progress (13-14).

Nevertheless, what looks like a lack of interest to the teacher actually reflects a deep interest on the part of the parent in the child's personal development and how this will affect the child's ability to be successful in the classroom.

B. Reflection

Make a list of five things you hope or expect that "involved" parents will do at your school. What do parents need to know in order to participate in these events? What challenges might ELL parents face in participating in these events?

C. Strategies

Form small focus groups with ELL parents and an interpreter. Ask the parents:

• How they define their role in their child's education
• What their concerns, priorities, and hopes are regarding their child
• What kinds of events they would be interested in attending
• The obstacles that discourage them from participating and changes that would help
• Events where being part of a larger group might make them feel more comfortable.

D. Example

• Carrie Rothstein-Fisch and Elise Trumbull share the example of a teacher who redesigned her parent-teacher conferences into group conferences for her Latino parents. She divided children by ability levels and met with the parents of children in similar levels at the same time. She also offered both English and Spanish groups. She explained report card formats, grading, her expectations for students, and what parents could do to help. Parents then had the opportunity for a personal consultation after the group discussion. One of the key benefits was that parents' questions helped each other as they felt confident to speak up in a less threatening environment. She saw all twenty-eight parents in three days (62).

13. Consider alternative schedules, locations, and kinds of events

A. What you need to know

Sometimes, when families can't come to the school, the school has to go to the families. Meeting families in other settings such as community centers or churches can provide an informal way to start building a relationship, especially if ELL parents feel shy or nervous about going to the school. In addition, going into the community indicates a strong level of commitment on the part of the school to the families (Alford & Niño, 86). You might also try planning parent or family events around the schedules of the families, especially if they are working a couple of jobs or shifts.

B. Reflection

Do you experience low attendance at family events held at school? Have you ever held any school events in the community? Were they successful? Why or why not?

C. Strategies

• Visit your students' neighborhoods. Find out where families are congregating and who local community leaders are that can connect you with parents.
• Collaborate with apartment complex managers to make a recreation room available for families.
• Plan events in the community and put them on the school calendar before the school year starts, setting aside funds, such as Title I or Title III grants, to provide support for the events.
• Consider giving parents a few different options for meeting times based on teacher availability.
• Consider contacting parents' employers about parent schedules or holding conferences closer to parents' workplaces.
• Don't limit yourself to meetings. Ask your families what kinds of events they would find enjoyable, beneficial, and convenient.
• Consider group parent-teacher conferences. Families may feel more comfortable in a group, and it can be an efficient option -- you provide the key information once, and then can have brief conversations with individual parents.

D. Examples

• In Philadelphia, a preschool held a parent meeting in the afternoon for parents who worked in the food service industry in the evening. More than twenty parents (mostly fathers) came to the meeting (Alvarado, 2010) to discuss their children's preschool program.
• In Oregon, parent liaison Ma'Lena Wirth wrote a letter to her parents' employers, sharing her goals for building a stronger partnership with the families and explaining that most parents couldn't attend conferences due to their work schedule. As a result, the employer agreed to give parents time off for school events if the events started after the employer's busy season.
• In New York, Susan Lafond held parent-teacher-translator conferences at the food court where her students' parents worked so that parents could take turns coming to meet with her.
• In Colorado, Becky Corr made an appointment at the salon where her student's father worked with him specifically to talk about the student's college application.
• In California, a group of teachers organized a meeting for the school's Hmong and Cambodian parents (whose people had been farmers for many generations), in which they would discuss the creation of a new school garden. The teachers were disappointed when just a few parents attended the meeting, and they took that as a sign that there was little interest in the garden. On garden day, however, eighty family members arrived with hoes and dug up the garden in a single day. As one of the parents said, "We don't do meetings. We do gardens" (Ferlazzo, 45).

14. Look for the successes

A. What you need to know

Encourage your staff to look for all of the different ways, big and small, that ELLs' families (including parents, siblings, grandparents, and other relatives) support their children's well-being and education. For example, different relatives may be involved in taking the children to school and picking them up, providing child care, or making sure that they are getting fed and getting a good night's sleep. While we expect all families to manage these responsibilities, ELL families may be going to extraordinary lengths to meet their children's basic needs. In addition, older ELLs have a lot of responsibilities in their family, including working, taking care of siblings, and translating for their parents. What looks like laziness, irresponsibility, or absenteeism may in fact be the result of a lot of responsibility at home.

Some of the successes and strengths of ELL students and families may include:

• Commitment to the family's well-being
• High expectations for children
• Making education a priority
• Respect for the teacher
• Good attendance and behavior
• Well-developed cooperation skills
• A strong sense of responsibility one's self and others
• Resourcefulness

Note: ELLs' parents might be largely absent from the picture, whether it's because of difficult work schedules or a family separation (or worse) that happened before moving to this country.

B. Reflection

What is a typical day like for your ELL students? Does that differ from the typical day of your other students? Where are they sleeping? Who is taking care of them? How do they get to school every day? What do they do after school? What challenges are they facing in their daily lives?

C. Strategies

• Learn what you can about your ELLs' routines (which will vary tremendously), including the responsibilities they have in their families. Share what you learn with your staff (observing confidentiality rules) and encourage your staff to look for all of the ways, big and small, that ELLs' families and extended families are supporting their children's well-being and education.
• Find out whether these responsibilities are taking a toll on students' school work or health, and if so, brainstorm some ideas with staff members about possible solutions.

D. Examples

• Susan Lafond notes that her elementary ESL teachers had students whose families brought them to the restaurant or family store where they worked so the children wouldn't be home alone. The kids helped out on the phone or register and did homework until the parents closed for the evening, which was often 9:00 PM or later.
• Kristina Robertson remembers a 3rd-grade student named Lisbeth. Lisbeth was very conscientious and came to school with neat clothing, clean and braided hair, and notebooks and pencils ready to go. When the staff did home visits, they were welcomed graciously by Lisbeth's parents to their home. In the apartment for a family with four children, the only furniture consisted of two chairs, a kitchen table, and a mattress. The parents spoke about the importance of their children's education and explained that every night they had their children do their homework at that kitchen table even though the parents didn't understand English. The teachers, who had been unaware of the family's limited circumstances, were incredibly moved by what they saw and developed a new appreciation for the parents' commitment to their children's education.
• Kristina also shares the experience of a 2nd-grade student who was missing school frequently. Kristina soon discovered that she was helping her mom (a single mom) babysit her younger siblings since they didn't have regular childcare. The staff met with the mom and helped her find resources to provide affordable childcare support.
• Finally, Kristina remembers her high school students who attended school from 7:30 a.m. to 3:00 p.m.., and then worked from 4:00 p.m. until midnight. All of their money supported their relatives here and in their home country, so they never had extra money (or time) for special activities. Homework was a struggle, but in Kristina's eyes, her colleagues' attitudes were the most difficult challenges to overcome. Once teachers discovered why the students were coming to class so tired and how hard they were working, however, they worked to modify assignments and help the students.